IT Service Management Specialist

Zachary Piper Solutions is currently seeking a Remote IT Service Management Specialist who will support a government contract in Fairfax, VA.

Responsibilities for the IT Service Management Specialist:

• Maintain the health, performance, and reliability of the ServiceNow platform.

• Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.

• Manage user roles, permissions, and access control in alignment with security policies and organizational standards.

• Provide technical support and issue resolution, ensuring minimal disruption to IT services.

• Monitor system logs and performance, proactively identifying and addressing potential issues.

• Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.

• Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.

• Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.

• Offer technical leadership in platform design, integration, and optimization efforts.

Qualifications for the IT Service Management Specialist:

• 3 to 5 years of relative Experience
• Strong knowledge of ITIL frameworks, and ITSM best practices.
• Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
• Ability to implement and maintain automated processes and workflows.
• Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.

Compensation for the IT Service Management Specialist:

• $130,000 – $140,000 *Depending on Experience.
• Cigna Medical, dental, vision, Holidays, 401k, PTO and Sick leave as required by law

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