Business Analyst

Piper Companies is seeking a Business Analyst to support a long-term contract opportunity with a leading global data center and digital infrastructure organization. The Business Analyst will work remotely during EST business hours and play a key role in the consolidation of multiple legacy customer platforms into a single global customer portal. This position requires strong stakeholder engagement, requirements gathering expertise, and experience supporting software, integration, or customer-facing portal initiatives.

Responsibilities of the Business Analyst include:

• Lead requirements elicitation activities with business users, subject matter experts, and project stakeholders to define business needs and project objectives.

• Create and maintain business requirements documents (BRDs), use cases, process maps, and other functional documentation supporting portal transformation initiatives.

• Facilitate workshops, interviews, document reviews, and other analysis activities to gather, refine, and validate requirements throughout the project lifecycle.

• Support testing efforts, user acceptance activities, training preparation, and end-user documentation to ensure successful solution adoption.

• Collaborate with global business and technology teams to assist with the migration from legacy customer portals to a unified customer portal environment.

Qualifications for the Business Analyst include:

• 12+ month contract experience or willingness to commit to a long-term contract engagement.

• Experience conducting extensive business requirements elicitation and authoring comprehensive BRDs.

• Background in process mapping, use case development, requirements management, and testing coordination.

• Experience creating user documentation and supporting training initiatives.

• Proven ability to work directly with business stakeholders and communicate effectively with technical and non-technical audiences.

• Strong verbal and written communication skills.

• Experience supporting software implementation, system integration, or customer portal projects.

• Customer portal experience strongly preferred.

Compensation for the Business Analyst:

• Salary Range: $70,000 - $93,000

• Comprehensive benefits package including medical, dental, vision, 401(k), PTO, Sick Leave as required by law

This job opens for applications on November 5, 2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Business Analyst, BRD, Requirements Gathering, Requirements Elicitation, Process Mapping, Use Cases, Customer Portal, Portal Migration, Systems Integration, User Documentation, UAT, Stakeholder Management, Training, Business Analysis, Remote

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