Operations Associate

Piper Companies is hiring a Hybrid Operations Associate in the Raleigh-Durham area. The Operations Associate will join a life insurance and annuities company that provides simple and secure retirement and annuity solutions. This position requires employees to be onsite 3 days per week in the Raleigh-Durham area, working 9:00 AM - 6:00 PM.

Responsibilities of the Operations Associate:

• Manage client communications regarding claims and services via phone, email, chat, and text.
• Provide prompt and effective solutions to customer inquiries and ensure complete resolution.
• Explain contract benefits and provide guidance on insurance and annuity products.
• Serve as a key point of contact for internal and external customers.
• Support life insurance and annuity product lines.
• Assist with customer service, operational support, and administrative functions in a fast-paced environment.

Requirements of the Operations Associate:

• Bachelor’s degree required.
• Previous customer service, client support, or customer-facing experience.
• Strong multitasking skills with the ability to manage multiple priorities in a fast-paced environment.
• Intermediate proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Strong communication, listening, and computer skills with the ability to successfully complete a call center simulation assessment.

Compensation for the Operations Associate:

• $23 Hourly Pay
• Comprehensive benefits: Medical, Dental, Vision, 401k PTO, Sick Leave if Required by law, and Holidays

This job opens for applications on 11/3/26. Applications for this job will be accepted for at least 30 days from the posting date.

#LI-MB2 #LI-HYBRID

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