Help Desk Specialist

Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on delivering mission-critical communications capabilities for national defense operations. This position is on-site in Centennial, CO. The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for enterprise communications systems, ensuring operational availability and rapid resolution of user issues in secure environments. This role offers the opportunity to directly support critical defense missions by maintaining the technologies that enable real-time communication and mission execution.

Responsibilities for the Help Desk Specialist include:

• Provide Tier 1 and Tier 2 technical support for mission-critical communications systems, resolving hardware, software, application, and connectivity issues.
• Monitor, prioritize, and respond to support requests through ticketing and monitoring platforms to ensure timely issue resolution.
• Troubleshoot network and communications issues involving secure connectivity, application performance, and enterprise infrastructure.
• Support operational readiness by maintaining laboratory and test environments, assisting with mission initialization, and ensuring system availability.
• Escalate complex technical issues to senior engineers and subject matter experts while documenting solutions and contributing to process improvements.

Required Qualifications for the Help Desk Specialist include:

• 2-8 years of experience supporting Help Desk, Technical Support, NOC, Systems Administration, or IT Operations environments.
• Experience supporting Windows-based systems, enterprise applications, and network infrastructure.
• Knowledge of networking technologies including TCP/IP, DNS, VPNs, routing, switching, and secure communications.
• Strong troubleshooting, analytical, documentation, incident management, and customer service skills.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or a related field preferred.
• Active Secret Clearance or the ability to obtain and maintain a Secret Clearance.
• Ability to obtain and maintain a Common Access Card (CAC).
• Security+, Network+, A+, or equivalent DoD 8570-compliant certification preferred.

Compensation for the Help Desk Specialist include:

Salary Range: $30.00 - $44.00/hr depending on experience

Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law

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Keywords: Help Desk Specialist, Technical Support, Tier 1 Support, Tier 2 Support, IT Support, Service Desk, Network Operations Center, NOC, Systems Administration, Windows Support, Network Troubleshooting, TCP/IP, DNS, VPN, Routing, Switching, Secure Communications, Incident Management, Ticketing Systems, Secret Clearance, DoD 8570, Security+, Network+, A+, Defense Technology, Mission-Critical Systems, Communications Support, Denver Colorado, CAC, Enterprise IT Support