Network Support Engineer - 175506

Piper Companies is seeking a Network Support Engineer to support a leading organization in the networking and technology space. This is a hybrid opportunity located in the RTP (Research Triangle Park), NC area, with a required onsite presence every Tuesday and remote work for the remainder of the week. This position offers an initial 3-month contract with quarterly extensions and strong long-term potential. The Network Support Engineer will work directly with customers and internal teams to support onboarding, implementation, platform adoption, and technical troubleshooting efforts, serving as a trusted resource for network infrastructure, connectivity, and IT operations initiatives.

Responsibilities of the Network Support Engineer:

• Partner with customer IT and infrastructure teams to support onboarding, implementation, and activation of networking and technology solutions.
• Assist with the deployment, configuration, and support of virtual machine-based collectors, integrations, monitoring tools, and network-related technologies within customer environments.
• Provide technical guidance related to networking, connectivity, DNS, IP addressing, routing, switching, firewall policies, authentication, and system access requirements.
• Support cloud-based implementations, API integrations, system migrations, and platform adoption initiatives.
• Troubleshoot network, infrastructure, and application issues while coordinating resolutions with engineering and support teams.
• Deliver technical training, end-user guidance, and best practices to ensure successful platform utilization.
• Document customer network environments, configurations, troubleshooting efforts, and implementation milestones.

Qualifications for the Network Support Engineer:

• 2+ years of experience in network support, technical support, NOC operations, IT support, systems administration, help desk, or a related technical role.
• Hands-on experience with networking fundamentals including TCP/IP, DNS, DHCP, routing, switching, firewalls, SSH, SNMP, and virtualized environments.
• Experience supporting Cisco, Meraki, Aruba, or similar networking technologies is preferred.
• Experience with Windows environments, Active Directory, Microsoft 365, Entra ID (Azure AD), Windows Server, or other enterprise infrastructure technologies is preferred.
• Understanding of cybersecurity concepts including vulnerability management, software patching, system hardening, CVEs, and endpoint security.
• Strong troubleshooting and problem-solving skills with the ability to diagnose network, infrastructure, and connectivity issues.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.
• CCNA certification or equivalent networking experience is a plus.

Compensation:

• $28-$35/hr
• Comprehensive Benefits including Medical, Dental, and Vision

Keywords:

Network Support Engineer, Network Engineer, Junior Network Engineer, Associate Network Engineer, NOC Technician, NOC Engineer, Network Operations Center, IT Support Engineer, Technical Support Engineer, Network Administrator, Cisco, Meraki, TCP/IP, DNS, DHCP, Routing, Switching, VLANs, VPN, Firewalls, SNMP, SSH, Active Directory, Microsoft 365, Entra ID, Azure AD, Windows Server, Infrastructure Support, Network Monitoring, Enterprise Networking, Cybersecurity, CCNA, Troubleshooting, Technical Consultant.

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