Help Desk Analyst II

Zachary Piper Solutions is seeking a Help Desk Analyst to provide advanced technical support for mission-critical communication systems operating within a federal department. This is a fully on-site position in Centennial, Colorado. This position conducts advanced troubleshooting and root-cause analysis across networks, applications, and system configurations while partnering with engineers and end users to ensure operational continuity. The role serves as the escalation point for high-priority incidents and will require operational readiness during all shifts.

Responsibilities of the Help Desk Analyst:

• Resolve any incidents that have not been remedied by tier 1 support
• Conduct advanced troubleshooting across mission applications, network infrastructure, and system configurations
• Diagnose, resolve, and document connectivity and operational issues that interfere with tactical communications, collaboration tools, and secure network environments
• Monitor system health, performance, and operation status to proactively identify and address issues that may arise
• Collaborate with engineers, operational stakeholders, and subject matter experts to resolve complex technical problems and implement corrective actions

Qualifications for the Help Desk Analyst:

• 3-5 years of help desk or technical support experience
• Bachelors Degree in Information Technology, Engineering, or related discipline
• Experience troubleshooting Windows environments and enterprise applications
• Knowledge of incident management processes, advanced troubleshooting techniques, and root-cause analysis
• Experience supporting secure government or highly regulated IT environments
• Eligibility to obtain a Common Access Card
• Active secret clearance

Compensation for Help Desk Analyst

• $80,000-$85,000 depending on experience
• Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays

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