Customer success Specialist - 175438

Piper Companies is looking to fill the role of Customer Success Specialist for a growing AI technology company located in Raleigh, NC. The Customer Success Specialist is driven, customer-focused professional to support clients through onboarding, adoption, and successful integration of an AI-powered platform. This Customer Success Specialist is an onsite position located in Raleigh, NC or remote in central or eastern time zone.

Responsibilities of the Customer Success Specialist Include:

• Conduct outbound calls and virtual meetings with new and existing clients to support onboarding and platform adoption.
• Guide customers through AI platform implementations and assist with integration-related questions.
• Provide exceptional customer support through phone, email, and video conferencing channels.
• Educate clients on basic networking and technology concepts including cloud environments, domain names, and IP addresses.
• Partner with internal technical teams to resolve customer issues and ensure successful outcomes.
• Maintain detailed customer records and activities within CRM platforms.

Qualifications for the Customer Success Specialist Include:

• 2+ years of experience in customer success, customer support, account management, or a related client-facing role.
• Strong communication skills with a passion for building customer relationships.
• Technical aptitude and understanding of cloud vs. on-premises environments, IP addresses, and domain name.
• Experience conducting customer-facing calls and virtual presentations.
• Proficiency with Microsoft Office applications and CRM software.

Compensation for the Customer Success Specialist Includes:

• $20-$35 per hour
• Comprehensive Benefits: Medical, Dental, Vision, 401(k), PTO, Sick Leave if required by law, and Holidays 

This job opens for applications on 10/1/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer success specialist, customer success, onboarding specialist, client success, customer engagement, SaaS support

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