Enterprise Help Desk Specialist

Zachary Piper Solutions is seeking an Enterprise Service Desk (ESD) Representative to support a company focused on IT services and cybersecurity for large-scale government enterprise networks. This position is on-site in Kansas City, Missouri. The ESD Representative will provide centralized help desk and desktop support to end users across a global enterprise environment. Join a mission-critical team supporting secure network operations for a major government organization and help ensure seamless connectivity for thousands of users worldwide.

Responsibilities for the ESD Representative include:

• Provide Tier 1/Tier 2 help desk support for desktops, laptops, mobile devices, and enterprise applications
• Troubleshoot hardware, software, network connectivity, and operating system issues
• Support Microsoft Office Suite, Outlook, and video teleconferencing tools
• Respond to and resolve tickets in a high-volume service desk environment
• Deliver excellent customer service while supporting end users across multiple locations

Required Qualifications for the ESD Representative include:

• 0–6 months of experience (Mid-level) OR 6+ months to 1+ year of experience (Senior) in IT support or help desk environments
• Experience with desktop support, Windows OS, Microsoft Office Suite, Outlook, and basic networking
• Strong troubleshooting, customer service, and communication skills
• Relevant IT certification (Security+ required)
• Active Secret Clearance required

Compensation for the ESD Representative include:

• Salary Range: $55,000 – $65,000 annually (depending on experience)
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law

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