Help Desk Specialist (Secret Cleared)

Zachary Piper Solutions is seeking a Help Desk Specialist to support mission-critical defense communications and secure operational networks. This position is onsite in Centennial, CO and will provide Tier 1 and Tier 2 technical support in a 24/7 operations environment, helping maintain system availability and mission readiness.

Responsibilities for the Help Desk Specialist Include:

• Provide Tier 1 and Tier 2 support for hardware, software, applications, networking, and connectivity issues.

• Manage and prioritize incidents through phone, ticketing, and monitoring systems while ensuring timely resolution.

• Troubleshoot Windows systems, applications, TCP/IP, DNS, VPNs, routing, switching, and secure communications.

• Perform root-cause analysis, track recurring issues, and identify opportunities to improve support processes.

• Document troubleshooting and corrective actions and escalate complex issues to appropriate technical teams.

• Support mission operations and Systems Integration Laboratory (SIL) activities as needed.

Qualifications for the Help Desk Specialist Include:

• 2+ years of experience providing Tier 1/Tier 2 technical support.

• Experience supporting Windows environments, enterprise applications, networking, and ticketing systems.

• Strong troubleshooting, communication, documentation, and customer service skills.

• Bachelor's degree required.

• Active Secret Clearance required.

• Ability to work in a 24/7 operational environment, including assigned shifts.

Compensation for the Help Desk Specialist Includes:

• Hourly Rate: $30.00 - $44.00/hr depending on experience and shift assignment

• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401(k), and Sick Leave as required by law

Keywords:

#LI-CR2 #LI-ONSITE

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