Help Desk Specialist

Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on mission-critical defense communications and operational support systems. The Help Desk Specialist will provide Tier 1 and Tier 2 support for secure communication systems, ensuring continuous operational availability across a 24/7 environment. This is an opportunity to directly support national defense missions through critical technical support and problem resolution. This position is on-site in Denver, CO and requires an active Secret security clearance*

Responsibilities for the Help Desk Specialist:

• Provide Tier 1 and Tier 2 support for hardware, software, application, and network-related issues.
• Monitor and manage support requests through ticketing systems while ensuring timely incident resolution.
• Troubleshoot communication, connectivity, and system performance issues.
• Support mission readiness through system testing, operational monitoring, and lab environment support.
• Escalate complex issues, document resolutions, and contribute to process improvement initiatives.

Qualifications for the Help Desk Specialist:

• 2+ years of experience in help desk, technical support, network operations, or systems administration environments, plus a Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related field preferred.
• Experience supporting Windows operating systems, applications, and network infrastructure.
• Knowledge of TCP/IP, DNS, VPNs, routing, switching, and general troubleshooting methodologies.
• Strong communication, customer service, analytical, and documentation skills.
• Active Secret security clearance
• Ability and willingness to work onsite in Denver, CO
• Ability to obtain and maintain a Common Access Card (CAC)
• Desired:
  • CompTIA Security+, Network+, A+, or equivalent DoD 8570-compliant certification

Compensation for the Help Desk Specialist:

• Salary Range: $30.00 - $44.00/hr *depending on experience and shift*
• Comprehensive Benefits: Medical, Dental, Vision, 401k Plan, PTO, Holidays, Sick Leave if required by law

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