Help Desk Specialist

Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on mission-critical defense communications and operational support systems. This position is on-site in Denver, CO. The Help Desk Specialist will provide Tier 1 and Tier 2 support for secure communication systems, ensuring continuous operational availability across a 24/7 environment. This is an opportunity to directly support national defense missions through critical technical support and problem resolution.

Responsibilities for the Help Desk Specialist include:

• Provide Tier 1 and Tier 2 support for hardware, software, application, and network-related issues.
• Monitor and manage support requests through ticketing systems while ensuring timely incident resolution.
• Troubleshoot communication, connectivity, and system performance issues.
• Support mission readiness through system testing, operational monitoring, and lab environment support.
• Escalate complex issues, document resolutions, and contribute to process improvement initiatives.

Required Qualifications for the Help Desk Specialist include:

• 2+ years of experience in help desk, technical support, network operations, or systems administration environments.
• Experience supporting Windows operating systems, applications, and network infrastructure.
• Knowledge of TCP/IP, DNS, VPNs, routing, switching, and general troubleshooting methodologies.
• Strong communication, customer service, analytical, and documentation skills.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related field preferred.
• Active Secret Clearance or ability to obtain and maintain a Secret Clearance.
• Credential: Ability to obtain and maintain a Common Access Card (CAC)
• Certification (preferred): Security+, Network+, A+, or equivalent DoD 8570-compliant certification

Compensation for the Help Desk Specialist include:

Salary Range: $30.00 - $44.00/hr **depending on experience and shift**

Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law

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Keywords: Help Desk Specialist, IT Support, Service Desk, Technical Support, Tier 1 Support, Tier 2 Support, Desktop Support, Network Support, Windows Support, Systems Administration, NOC, TCP/IP, DNS, VPN, Incident Management, Troubleshooting, Secret Clearance, DoD, Defense, Communications Systems, Customer Support, Security+, Network+, A+, Information Technology