Field Service Technician II

Zachary Piper Solutions is seeking a Field Service Technician II to support the installation, maintenance, programming, & repair of wireless communications systems for commercial, public safety, and enterprise customers. The Field Service Technician II will install & troubleshoot two-way radio systems, RF infrastructure, distributed antenna systems (DAS), bidirectional amplifier (BDA) systems, dispatch consoles, microwave systems, & related communications equipment. This role will work directly with customers to deliver reliable, mission-critical communications solutions while providing exceptional technical support and customer service.

Responsibilities of the Field Service Technician II include:

• Install, configure, troubleshoot, maintain, and repair two-way radio and wireless communications systems for commercial and public safety customers
• Program Motorola, Kenwood, ICOM, Vertex, and other land mobile radio (LMR) equipment, including mid-level codeplugs with trunking, multiple zones, and advanced system configurations
• Install and support UHF, VHF, 700/800/900 MHz radio systems, dispatch consoles, microwave systems, wireless broadband devices, CCTV systems, and RF infrastructure
• Install, configure, and troubleshoot Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems where applicable
• Diagnose hardware, software, networking, and RF performance issues using industry-standard testing and diagnostic equipment
• Recommend communications equipment, hardware, and system configurations that best meet customer operational requirements
• Perform preventative maintenance, system upgrades, repairs, and field service activities while ensuring minimal customer downtime
• Interpret schematics, wiring diagrams, blueprints, and technical documentation to support installation and troubleshooting efforts
• Configure and troubleshoot TCP/IP networking components supporting wireless communications systems
• Maintain accurate service documentation, installation records, and customer reports
• Provide exceptional customer service while supporting mission-critical communications environments
• Participate in regional travel, overnight assignments, and on-call support as required

Qualifications of the Field Service Technician II include:

• 5+ years of experience diagnosing, repairing, programming, installing, and supporting Motorola, Kenwood, ICOM, Vertex, or similar two-way radio communications equipment (military communications experience also considered)
• Strong knowledge of two-way radio theory, RF propagation, land mobile radio (LMR) systems, and wireless communications technologies
• Experience installing and supporting UHF, VHF, 700/800/900 MHz systems, repeaters, base stations, dispatch consoles, microwave systems, wireless broadband, and related communications infrastructure
• Experience programming Motorola Astro 25, MotoTRBO, P25, Connect Plus, Capacity Plus, IP Site Connect, Capacity Max, or similar communications systems preferred
• Experience designing, installing, or troubleshooting DAS and BDA systems preferred
• Strong understanding of RF system components including duplexers, multicouplers, battery backup systems, antennas, and transmission equipment
• Experience operating communications service monitors, spectrum analyzers, system analyzers, wattmeters, TDRs, FDRs, multimeters, and other RF diagnostic equipment
• Working knowledge of TCP/IP networking principles and IP-based communications systems
• Ability to read and interpret technical drawings, schematics, blueprints, and wiring diagrams
• Proficiency with Microsoft Office including Outlook, Word, and Excel
• Associate degree in Electronics Technology or equivalent technical experience preferred
• R56 Installer Certification, CET Certification, FCC GROL, OSHA 10, Network+, Security+, or related industry certifications preferred
• Valid driver's license required
• Ability to pass background screening, drug screening, and motor vehicle record review

Keywords: Field Service Technician, Wireless Communications, Land Mobile Radio, LMR, Motorola, MotoTRBO, Astro 25, Kenwood, ICOM, Vertex, L3Harris, RF, Radio Frequency, Two-Way Radio, 2-Way Radio, P25, Dispatch Consoles, DAS, Distributed Antenna System, BDA, Bidirectional Amplifier, UHF, VHF, 700 MHz, 800 MHz, 900 MHz, Microwave Systems, Wireless Broadband, CCTV, Codeplug Programming, RF Troubleshooting, Communications Service Monitor, Spectrum Analyzer, Wattmeter, TDR, FDR, Multimeter, Repeaters, Base Stations, Duplexers, Multicouplers, TCP/IP, IP Networking, R56, CET, FCC GROL, OSHA 10, Network+, Security+, Electronics Technician, Installation, Maintenance, Repair, Customer Support, Field Service, Public Safety Communications, Mission Critical Communications

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