Teamcenter Support

Zachary Piper Solutions is seeking an Teamcenter Support Analyst to support the deployment, configuration, and sustainment of enterprise‑level Teamcenter PLM environments for a leading organization in the engineering and manufacturing industry. The Teamcenter Support Analyst role is ideal for a highly experienced PLM/IT infrastructure professional capable of independently standing up and maintaining complex, mission‑critical environments. This position will be remote!

Responsibilities of the Teamcenter Support:

• Deploy, configure, and sustain Siemens Teamcenter solutions within enterprise environments, ensuring system reliability, security, and high availability.

• Stand up new PLM environments independently with minimal oversight, including full lifecycle environment management (dev/test/prod).

• Serve as the primary point of contact for Siemens PLM users, providing Tier 1/Tier 2 support for Teamcenter, NX, Opcenter, Capital, and other Siemens tools.

• Perform initial triage, troubleshooting, and root‑cause categorization for incoming help desk tickets related to user issues, environment instability, configuration problems, or software defects.

• Manage and monitor support channels, including help desk phone line and email queue, ensuring timely responses and full ticket ownership through resolution.

Qualifications of the Teamcenter Support:

• 3+ years of experience deploying, administering, and supporting enterprise PLM systems, with strong hands‑on expertise in Siemens Teamcenter.

• Strong background in enterprise IT infrastructure, including networks, servers, system architecture, and multi‑tiered application environments.

• Demonstrated ability to independently build and sustain complex PLM environments across multiple tiers.

• Deep experience with enterprise application deployment, server builds, configuration management, and production sustainment.

Compensation for the Teamcenter Support includes:

• Salary range: $120,000 - $130,000

• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO