Salesforce Business Analyst

Zachary Piper Solutions is seeking a Salesforce Business Analyst to support a federal health organization. This position is fully remote. This is an exciting opportunity to support a mission in providing training and technical support services to Federally-Facilitated marketplaces. 

Responsibilities of the Salesforce Business Analyst:

• Design Salesforce solutions, develop and refine complex data models, integrate external systems, automate business processes, and build custom functionality to meet business needs.
• Serve as the liaison between customers, vendors, and development teams.
• Develop and review user stories and future-state process flows to support Salesforce solution design and development.
• Analyze and improve requirements-gathering processes to increase efficiency and drive better business outcomes.
• Perform fit-gap analysis between Salesforce functionality and customer requirements

Required Experience of the Salesforce Business Analyst:

• 6+ years of experience working with business processes and re-engineering
• 5+ years of experience capturing requirements and writing using the Gherkin method
• 3+ years of experience capturing and writing user stories
• 3+ or more years of business processes and business analysis experience in a system engineering or software application environment
• In depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals), LWC, Aura, and Tableau CRM
• Hands-on experience using JIRA, Confluence, and SharePoint, and experience working in a Scrum and/or SAFe Agile environment
• Must possess Valid Salesforce certification
• Bachelors' degree required

Compensation for the Salesforce Business Analyst includes:

• Salary Range: $120,000-$130,000 depending on experience
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement

This job was posted on July 17, 2026 and will be open for 30 days.

#LI-AK #LI-Remote #LI-REMOTE

Keywords: Salesforce Business Analyst, Salesforce BA, Salesforce Analyst, Salesforce Consultant, Business Analyst, Requirements Gathering, User Stories, Gherkin Method, Agile, Process Improvement, Data Modeling, Salesforce Integration, Salesforce Experience Cloud, Healthcare IT, Hiring Now, Remote