Audiovisual Service Technician (TS/SCI CI Poly)

Zachary Piper Solutions is seeking an Audiovisual Service Technician to support mission‑critical audiovisual systems in a high‑security environment in Herndon, VA. This role provides hands‑on AV troubleshooting, maintenance, and event support for senior leaders and operational teams. The ideal candidate is customer‑focused, technically skilled, and comfortable working in high‑pressure environments requiring discretion and professionalism.

Work Environment:

On‑site role in Herndon, VA supporting classified audiovisual systems and executive‑level environments.

Responsibilities:

• Perform on‑site troubleshooting, maintenance, and repair of audiovisual systems to ensure operational readiness.
• Support meetings and events, including system setup, in‑meeting assistance, and post‑event teardown or support.
• Perform daily AV system checks and preventative maintenance activities.
• Provide in‑person and remote technical support to end users.
• Maintain and update system documentation, troubleshooting guides, and tickets using tools such as Jira or Confluence.
• Provide user training on audiovisual systems and room technologies.
• Escalate complex issues to engineering staff and collaborate on resolution.
• Maintain current training certifications from manufacturers and industry organizations.
• Attend daily engineering and operations meetings to coordinate support activities.
• Ensure adherence to change management processes for AV system updates and modifications.
• Maintain a professional demeanor while supporting senior officials in time‑sensitive or high‑visibility environments.

Qualifications:

• An active TS/SCI clearance with CI Polygraph is required.
• 3-5+ year of related audiovisual or technical support experience, or equivalent combination of education and experience.
• Experience installing and troubleshooting AV systems from vendors such as Biamp, QSC, Cisco, Crestron, Extron, and Thinklogical.
• Ability to travel to multiple job sites as needed, sometimes using a company vehicle.
• Valid driver’s license required.
• Strong customer service, communication, and documentation skills.

Physical Requirements:

• Ability to walk and stand for extended periods (6–8 hours per day).
• Ability to climb ladders up to 15 feet and navigate stairs regularly.
• Ability to bend, twist, squat, kneel, and perform physical labor throughout the workday.
• Ability to work in equipment rooms, conference spaces, and secure facilities.

Clearance Requirement:

• Active TS/SCI clearance with CI Polygraph required.

Preferred:

• AVIXA CTS certification.
• Manufacturer certifications or advanced experience with Biamp, QSC, Cisco, Crestron, Extron, or Thinklogical.
• Education or background in electronics or a related technical field.

Compensation:

• Pay range: $120,000 - $160,000 (Based on years of relevant experience)

Benefits: 

• Comprehensive benefits package including medical, dental, vision, 401k, paid time off, federal holidays, and sick leave.

Application Period: Opens on 05/18/2026 and will be accepted for at least 30 days from the posting date.

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