Enterprise Service Desk

Zachary Piper Solutions is seeking an Enterprise Service Desk Technician to support a company focused on delivering secure, scalable, and mission‑critical IT services for the U.S. Navy and U.S. Marine Corps. This position is on‑site at Kansas City, MO. The Enterprise Service Desk Technician will provide Tier 1/2 IT support to Marine Corps personnel worldwide, serving as a critical front line for troubleshooting, incident resolution, and service continuity across the Marine Corps Enterprise Network (MCEN). Join a high‑impact mission ensuring Marines and military leaders stay connected, secure, and ready to execute their missions anytime, anywhere.

Responsibilities for the Enterprise Service Desk Technician include:

• Provide Tier 1/2 end‑user IT support for MCEN devices and services across global Marine Corps installations
• Execute troubleshooting scripts, answer service desk calls, and document incidents in ticketing systems
• Resolve or escalate hardware, software, and network issues including laptops, desktops, printers, mobile devices, and peripherals
• Open, manage, and close IT service tickets while meeting defined service level agreements (SLAs)
• Support enterprise tools and services including Microsoft Office/Outlook, VTC systems, MFD/MFP devices, and remote desktop tools

Required Qualifications for the Enterprise Service Desk Technician include:

• 1+ years of IT experience
• Required Technologies:
  • Windows OS support, Microsoft Office/Outlook
  • Laptops, desktops, printers, mobile devices (iPhones)
  • Ticketing systems (Remedy preferred) and remote desk takeover tools
• Required Skills:
  • Strong troubleshooting and customer service skills
  • Experience meeting service level goals in a high‑volume IT support environment
• Required Certification:
  • IAT II certification (Security+ CE, SSCP, CySA+, CASP+ CE, CISSP/Associate, CCNA Security, etc.)
  • Kansas City only: certification may be waived for 120 days (must be obtained to remain employed)
• Required Clearance:
  • Active Secret Clearance

Compensation for the Enterprise Service Desk Technician include:

• Salary Range: $50,000-$60,000 *depending on experience*
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law

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Keywords: Enterprise Service Desk, IT Support Technician, Tier 1 Support, Tier 2 Support, MCEN, NMCI, SMIT Contract, US Marine Corps IT, Help Desk, Remedy, DoD IT Support, Secret Clearance, IAT II, Security+, Leidos, MARFORCYBER