Sr Loyalty Operations & Controls Specialist

Piper Companies is seeking a Sr Loyalty Operations & Controls Specialist to join a leading financial institution based in Tysons, VA. The Sr Loyalty Operations & Controls Specialist will play a key role in building and managing the operational infrastructure, controls environment, and risk framework for an enterprise-wide member rewards program. This position is hybrid, requiring 2–3 days per week onsite in Tysons, VA.

Responsibilities of the Sr Loyalty Operations & Controls Specialist include:

• Build and maintain the operating model for the loyalty program, including workflows, SLAs, and service processes

• Oversee day-to-day operations including points issuance/redemption, partner file exchanges, disputes, and exception handling

• Partner with Technology teams to support system implementation, UAT, and ongoing operational monitoring

• Develop dashboards and KPIs to track operational performance, accuracy, and service levels

• Design and maintain control frameworks including reconciliations, automated checks, and risk indicators

• Ensure compliance with financial regulations, privacy standards, and audit requirements

• Lead risk assessments, identify control gaps, and drive remediation efforts

• Manage vendor and partner relationships, including onboarding, integration, and performance monitoring

• Partner with Member Services to improve customer experience, escalations, and issue resolution processes

• Oversee data integrity and financial governance, including points lifecycle, reconciliations, and reporting accuracy

Qualifications for the Sr Loyalty Operations & Controls Specialist include:

• Bachelor’s degree required (Master’s preferred)

• 5+ years of experience in operations, risk, compliance, audit, or controls within financial services, fintech, or payments

• Strong understanding of operational risk frameworks and regulatory expectations

• Experience building and managing scalable processes and operational models

• Experience with data integrity, reconciliation processes, and financial controls

• Proven ability to manage cross-functional initiatives across business and technical teams

• Strong analytical, problem-solving, and communication skills

Preferred Qualifications:

• Experience with loyalty, rewards, or credit card programs

• Experience with Salesforce, including Salesforce Loyalty Cloud

• Experience with SQL and Snowflake

• Background in vendor management or third-party risk

• Experience working in Agile environments

• Familiarity with AI tools and technologies

Compensation for the Sr Loyalty Operations & Controls Specialist includes:

• Salary: $120,000 – $145,000 (depending on experience)

• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave, and Paid Holidays

This job opens for applications on 5/5/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords:

#LI-MM1 #LI-HYBRID

Loyalty Operations, Rewards Program, Operations Specialist, Risk and Controls, Financial Services, Credit Cards, Member Rewards, Salesforce Loyalty Cloud, SQL, Snowflake, Data Integrity, Reconciliation, Vendor Management, Compliance, Audit, Operational Risk, Program Management, Tysons VA