Systems Technician

Zachary Piper Solutions is seeking a System Technician to support our client in the surrounding Baltimore, MD area.

Responsibilities of the System Technician include:

• Diagnosing, troubleshooting, and solving complex equipment, programming, system, and installation problems/issues. (Two-Way Radios, Land Mobile Radios, P25 Trunking Systems, APX, MOTOTRBO, etc.)
• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, and other mission-critical customers. 
• Partnering with customers to develop an installation/programming strategy and coordinate with the team to ensure access to locations where products will be installed. 
• Assisting in the scoping out and quoting of service, installation, and programming projects.  
• Supporting the development of talent and technical skill sets of the service team. 
• Completing assigned tickets properly and on time. 
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• Demonstrating a willingness to learn and be mentored on new technologies in communications and equipment.
• Serving in an on-call rotation and providing 24/7 technical support.   

Qualifications for the System Technician include:

• Minimum two (2) years, an average of 5+ years of technical service and installation experience. 
• Proficient with radio equipment – installation, programming, and troubleshooting. 
• Proven track record of providing hands-on operational, technical, and installation support/service to complex radio and other wireless communications systems/equipment (Two-Way Radios, Land Mobile Radios, P25 Trunking Systems, APX, MOTOTRBO, etc.)
• Extensive knowledge/understanding of radio theory, RF propagation characteristics at various frequency bands, and communications systems. 
• Subscriber programming expert and can successfully program various radio types based on customer requirements.  
• Strong communication skills with end users and third parties. 
• P25 and/or MotoTRBO experience is required.
• A current, valid driver’s license and no traffic violations, and the ability to successfully pass a drug screening and background check.

Compensation for the System Technician includes:

·      Salary Range: $83,000-$100,000 depending on experience

·      Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, and more

Keywords

System Technician, Two-Way Radios, Land Mobile Radio, LMR, P25, P25 Trunking, Motorola APX, MOTOTRBO, Radio Programming, Subscriber Programming, RF Engineering, RF Propagation, Radio Theory, Wireless Communications, Public Safety Communications, Mission-Critical Systems, System Troubleshooting, Hardware Installation, System Installation, Firmware Updates, Software Deployment, Diagnostics, Electronic Circuitry, Preventive Maintenance, Corrective Maintenance, Networked Radio Systems, Interoperability, Technical Support, Field Service, On-Call Support, 24/7 Operations, Customer Support, Telecommunications, Signal Testing, Spectrum Analysis, Configuration Management, Change Management, Service Ticketing, Documentation, Project Scoping, Cost Estimation, Quoting Services, Team Collaboration, Technical Mentoring, Training Support, Safety Compliance, FCC Regulations, Driver’s License, Background Check, Drug Screening, Maryland Operations, Baltimore Area Support, Hospital Communications, Emergency Services, System Recovery, Fault Isolation, Radio Installation, Antenna Systems, Mobile Radios, Base Stations

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