Field Technician

Zachary Piper Solutions is seeking a Field Technician to support a mission‑driven organization focused on enterprise IT user support and infrastructure services within a large public sector environment. This position is on‑site in Hyattsville, MD. The Field Technician will provide frontline technical support for end users across a high‑volume, SLA‑driven environment, ensuring reliable access to critical systems and services. This role directly supports operational continuity by keeping end users connected, productive, and supported.

Responsibilities for the Field Technician include:

• Providing outstanding customer support via phone and email for Windows 10/11 and Office 365 environments
• Logging, tracking, and resolving technical issues using a ticketing system while meeting established SLAs
• Supporting remote users through Citrix and VPN technologies, troubleshooting connectivity and access issues
• Performing basic network and system administration tasks including user account creation, password resets, and permissions management in Active Directory
• Troubleshooting desktops, laptops, printers, tablets, and mobile devices across Windows, macOS, Android, and iOS platforms

Required Qualifications for the Field Technician include:

• 2+ years of experience providing IT help desk or technical support services
• Experience with Windows 11, Microsoft Office 365 (Outlook), Active Directory, Citrix, and VPN technologies (Zscaler preferred)
• High School Diploma or GED

Compensation for the Field Technician include:

• Salary Range: $40,000
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law

#LI-MZ1 #LI-ONSITE

SEO Keywords:

Field Technician, IT Support, Help Desk Technician, Desktop Support, Windows 11 Support, Office 365, Active Directory, VPN Support, Citrix, Zscaler, Technical Support Specialist, Onsite IT Support, Hardware Troubleshooting, User Support, Ticketing System, Network Troubleshooting, Maryland IT Jobs