Infrastructure Architect

Zachary Piper Solutions is seeking a Siemens PLM Support Engineer to support users of Siemens Teamcenter, NX, Opcenter, Capital, and other Xcelerator tools. This role provides Tier 1/Tier 2 support, manages the help desk queue, and handles troubleshooting, root‑cause analysis, and issue escalation across enterprise PLM environments. The position is remote with travel to St. Louis, MO.

*This position requires an active Secret Clearance*

Responsibilities:

• Serve as the primary contact for Siemens PLM users, delivering Tier 1/Tier 2 support.
• Perform triage, troubleshooting, log analysis, and issue categorization for help desk tickets.
• Manage support channels, ensuring timely responses and full lifecycle ticket ownership.
• Collaborate with users, SMEs, and infrastructure teams to resolve complex issues.
• Deploy, configure, and maintain Teamcenter using TEM and Deployment Center.
• Support Teamcenter across test, staging, and production environments.
• Work within Linux/Windows Server environments, virtual networks, cloud platforms, and identity/security systems.
• Use scripting/automation tools to improve deployments and sustainment.
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Qualifications:

• Bachelor’s degree in Engineering, Computer Science, IT, or equivalent experience
• 5–8 years of PLM/enterprise IT experience
• 3+ years with Siemens Teamcenter/Xcelerator or 5+ years with comparable PLM tools (ENOVIA, Windchill, Aras, Agile)
• Strong experience with Teamcenter deployment methodologies (TEM, Deployment Center)
• Background with Linux, Windows Server, networking, web/proxy servers, cloud platforms, automation tools, identity systems, and enterprise databases
• Ability to support and maintain complex PLM environments
• Strong communication and cross‑team collaboration skills
• Active Secret Clearance
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Preferred:

• Familiarity with DoD SRG, RMF, and ATO processes
• Experience with IaC tools such as Terraform or CloudFormation

Compensation:

Salary: $160,000–$170,000 depending on experience

This position opens to applicants on 3/2, and applications will be accepted for a minimum of 30 days from the posting date.

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