QA Manager II

Zachary Piper Solutions is seeking a highly skilled and motivated QA Manager II to support telecommunications operations at Fort Bragg, NC. The ideal candidate will have a strong background in IT & telecommunications quality standards, compliance, and process improvement.

Responsibilities of the QA Analyst include:

• Review technical requirements and support planning and design efforts for telecommunications projects
• Conduct site visits to inspect network installation, maintenance activities, and infrastructure quality
• Recommend improvements aligned with DoD, U.S. Army, and industry best practices and standards
• Develop, implement, and maintain quality assurance standards, processes, and documentation for telecommunications deliverables
• Lead formal and informal quality reviews at key project milestones
• Perform root cause analysis (RCA) to identify systemic issues, track trends, and drive corrective actions.
• Manage quality improvement initiatives, including problem management, risk mitigation, and continuous process optimization
• Prepare QA reports, compliance documentation, and performance evaluations for leadership review
• Collaborate with cross-functional teams to ensure consistent quality across all project phases
• Demonstrate strong communication, analytical thinking, and professional engagement with all organizational levels

Qualifications for the QA Analyst include:

• 3+ years of experience in quality assurance for IT and telecommunications programs
• Bachelor’s degree in a related field preferred
• BICSI Technician certification required
• Experience conducting audits, root cause analysis, and corrective action planning
• Proficiency in developing QA metrics, tracking performance, and implementing process improvements
• Experience conducting formal and informal reviews of technical project deliverables
• Strong knowledge of quality management systems (QMS), risk assessments, and process auditing methodologies
• Ability to work effectively with technical teams, leadership, and external stakeholders
• Must be a U.S. citizen with an active Secret clearance

Compensation for the QA Analyst includes:

• Salary Range: $70,000-$85,000/year depending on experience
• Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, Sick Leave as required by law, and Holidays