Field Training and Support Drone Engineer

Zachary Piper Solutions is currently seeking a Field Training and Support Drone Engineer in Tysons Corner, VA

Responsibilities for the Field Training and Support Engineer:

• Training Leadership: Lead high-impact in-person and virtual training sessions for hardware and software suites. Develop and enhance training curricula that cover existing features and future product capabilities.
• Partner Management: Act as the primary technical lead for external service partners. Evaluate, train, and manage these partners to ensure they maintain high standards for field delivery and support.
• Product Subject Matter Expertise: Maintain an exhaustive understanding of RF-based C-UAS technology. Act as the "voice of the product" for U.S. customers, bridging the gap between field reality and internal engineering teams.
• Advanced Technical Support: Serve as a Tier 2 support escalation point. Diagnose and resolve complex system issues and participate in a support rotation to provide seamless coverage for critical client needs.
• Field Deployment & Integration: Oversee or support on-site surveys and installations, configurations, and system testing, ensuring hardware and software are optimized for specific RF environments.

Qualifications for the Field Training and Support Engineer:

·      Experience: 5–7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment.

·      Domain Expertise: Deep technical knowledge of Radio Frequency (RF) systems and Counter-UAS (C-UAS) technology is required.

·      Partner Oversight: Demonstrated experience managing and scaling third-party service providers or channel partners.

·      Able to lift 50 pounds

·      Ability to travel 50% of the time

Compensation for the Field Training and Support Engineer:

• $120,000 to $130,000 *Depending on Experience
• Cigna Medical, dental, vision, Holidays, 401k, PTO and Sick leave as required by law

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