Director of Presales

Zachary Piper Solutions is currently seeking a Director of presales in Mclean, VA.

Responsibilities for the Director of Presales:

• Act as the definitive "Voice of the Customer" (VoC), synthesizing insights from across the portfolio to inform executive strategy, product roadmaps, and service offerings.
• Establish a "Center of Excellence" (CoE) for customer engagement, standardizing core playbooks (e.g., onboarding, QBRs, health scoring) while allowing for product-specific nuances.
• Lead, mentor, and scale a high-performing team ofProgram Managers, Technical field support team, Training and customer success operations.
• Oversee the development of robust training and enablement programs to manage the high cognitive load and ensure deep expertise across the team.
• Champion cross-functional alignment to break down internal silos between product, sales, support, and marketing teams.
• Collaborate with Product teams to provide consolidated customer feedback that prioritizes integration improvements and addresses key pain points.
• Establish clear SLAs and communication channels with Support and Engineering to mitigate internal friction and create a seamless support experience for the customer.

Qualifications for the Director of Presales :

• 8-10+ years of experience in Customer Success, Account/Program Management, Professional Services or a related field, with at least 5+ years in a leadership role.
• Proven experience managing a CS function in a complex, multi-product, or multi-disciplinary company is essential.
• Strong technical background in RF and Networking in a multi-disciplinary company (HW & SW).
• Demonstrated track record of successfully managing and scaling a team, including hiring, training, and performance management.

Compensation for the Director of Presales:

• $190,000 to $200,000 *Depending on Experience
• Cigna Medical, dental, vision, Holidays, 401k, PTO and Sick leave as required by law

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