Ribbon Communications SME

Position Overview

We are seeking a highly skilled Ribbon Communications Solutions Subject Matter Expert (SME) to join a remote team supporting secure VoIP infrastructure for global DoD operations. As the Ribbon SME, you will serve as the technical lead for all Ribbon-related systems, providing hands-on support, advanced troubleshooting, and knowledge transfer to a small team of voice engineers. This role is ideal for a seasoned voice professional with deep expertise in Ribbon SBCs and a passion for mentoring others.

Key Responsibilities

• Lead Ribbon Platform Operations
• Serve as the primary SME for Ribbon Communications solutions, including SBCs, Application Servers, and provisioning tools.
• Mentor and Train Team Members
• Provide technical guidance, documentation, and hands-on training to junior and mid-level engineers on Ribbon architecture, configuration, and troubleshooting.
• Support VoIP Infrastructure
• Collaborate with Cisco and Juniper voice teams to maintain a secure, resilient voice and video network across classified and unclassified environments.
• Troubleshoot SIP and Call Flow Issues
• Perform advanced diagnostics on SIP signaling, trunking, media flow, and interconnectivity between Ribbon and other platforms (CUCM, Avaya, Oracle SBCs).
• Integrate and Optimize Ribbon Systems
• Design and implement routing plans, dial plans, and policy configurations to ensure high availability and call quality.
• Participate in Change Management
• Document configurations, validate system changes, and support capacity planning and lifecycle upgrades.
• Collaborate Across Teams
• Work closely with NOC, cybersecurity, and infrastructure teams to ensure compliance with DoD security protocols and operational standards.

Required Qualifications

• Active DoD Secret Clearance
• 5+ years of experience supporting enterprise voice systems, with 3+ years of hands-on Ribbon Communications experience
• Deep understanding of Ribbon SBCs, Application Servers, and SIP trunking
• Strong knowledge of SIP signaling, call flow analysis, and VoIP troubleshooting
• Familiarity with Cisco CUCM, Unity, CUBE, and Avaya Aura
• Experience with Juniper and Cisco routing/switching (JNCIA or CCNA preferred)
• Proficiency with network monitoring tools (e.g., SolarWinds, Wireshark)
• Working knowledge of DoD voice environments, including classified/unclassified networks
• DoD 8570 IAT Level II certification (e.g., Security+, CySA+, GSEC)

Preferred Qualifications

• Experience with OCOM (Oracle Communications Operations Monitor)
• Prior experience supporting DISA Voice Services or similar DoD NOC environments
• Strong documentation and training skills

Compensation for the Enterprise Voice Engineer include:

• Salary: $130,000-200,000 **depending on experience**
• Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law

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