NOC Tier 1 Support Specialist

Zachary Piper Solutions is hiring several NOC Tier 1 Support Specialists, responsible for monitoring and maintaining critical network and infrastructure systems. This position is onsite near Springfield, VA and requires Top Secret (TS/SCI) Clearance 

Responsibilities for the NOC Tier 1 Support Specialist include: 

• Monitor network, server, and application performance using tools like SolarWinds, Nagios, or Zabbix. 
• Respond to system alerts and incidents, following established protocols for resolution or escalation. 
• Provide first-level troubleshooting for connectivity, hardware, and software issues. 
• Document all incidents, actions taken, and resolutions in ticketing systems (e.g., ServiceNow, Jira). 
• Collaborate with Tier 2/3 teams to escalate and resolve complex technical issues. 
• Maintain awareness of system health, uptime, and performance metrics. 
• Support routine maintenance tasks and assist with patching and updates. 
• Participate in 24/7 shift coverage, including nights, weekends, and holidays as needed. 

Qualifications for the NOC Tier 1 Support Specialist include: 

• Bachelor’s degree in IT, Computer Science, or related field. 
• 1+ years of experience in a technical support or NOC environment. 
• Active Top Secret (TS/SCI) Clearance required.
• Familiarity with networking concepts (TCP/IP, DNS, VPN, LAN/WAN). 
• Experience with monitoring and ticketing tools (SolarWinds, Nagios, ServiceNow). 
• Strong communication and documentation skills. 

Compensation for the NOC Tier 1 Support Specialist includes: 

• Salary range: approximately $95,000 – $105,000 annually, commensurate with experience 
• Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, Sick leave as required by law 

This job opens for applications on 9/18/2025. Applications will be accepted for at least 30 days from the posting date. 

Keywords: NOC, Tier 1, network monitoring, technical support, SolarWinds, Nagios, TCP/IP, DNS, VPN, ServiceNow, troubleshooting, help desk, CCNA, Network+, entry level NOC, network operations center, network admin, infrastructure, network support, top secret, tssci, ts/sci, cleared jobs, active clearance, security clearance 

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