Enterprise Voice Engineer

Zachary Piper Solutions is seeking an Enterprise Voice Engineer to support global DOD NOC operations located in Scott AFB, IL. The Enterprise Voice Engineer will maintain and troubleshoot secure IP voice and video infrastructure for DISA Voice Services.

Responsibilities for the Enterprise Voice Engineer include:

• Maintain and Troubleshoot IP Voice Infrastructure - Support a resilient voice and video communications network using Juniper and Cisco devices, ensuring secure and uninterrupted service
• Configure and Manage Voice Network Components - Implement route plans, device profiles, calling search spaces, and partitions across Cisco, Avaya, and Oracle platforms
• Perform Advanced Fault Analysis - Diagnose complex issues related to SIP signaling, remote site registration, media flow, and routing/switching configurations
• Support Distributed Firewall and Security Protocols - Maintain firewall infrastructure and contribute to secure voice traffic using protocols like SRTP, IPSec, and BGP
• Monitor and Optimize Network Performance – Utilize SolarWinds for proactive monitoring, alerting, and performance tuning of voice and video systems
• Operate and Manage OCOM Tools – Leverage OCOM for operational command and management of enterprise voice services within DoD NOC environments
• Integrate and Maintain Ribbon Solutions – Support and troubleshoot Ribbon Communications platforms for secure voice and video traffic
• Document and Execute Change Management - Validate configuration changes, maintain technical documentation, and participate in capacity planning and system updates
• Collaborate in NOC Operations and On-Call Support - Provide ongoing support for global DoD voice services, including rotating on-call responsibilities and cross-functional coordination

Required Qualifications for the Enterprise Voice Engineer include:

• Bachelor’s degree with 2–4 years of relevant experience, Master’s with less than 2 years, or equivalent combination of education and experience
• Strong Layer 3 Networking Expertise - deep understanding of routing and switching, especially with Juniper devices; JNCIA preferred, CCNA acceptable
• Experience with Enterprise Voice Platforms – Hands-on experience with Cisco CUCM, Unity, CUBE, Avaya Aura, Oracle SBCs, and Ribbon Communications solutions
• Proficiency with Network Monitoring Tools – Demonstrated experience using SolarWinds for monitoring and troubleshooting
• Familiarity with OCOM Operations – Ability to manage and operate OCOM tools for DoD voice service environments
• SIP Signaling and Call Flow Expertise – Advanced troubleshooting of SIP-related issues across complex voice networks
• DoD 8570 IAT Level II Certification (Sec+, CySA+, GIAC, GSEC, GICSP, CND, ISC SSCP, SSCP)
• SIP Signaling and Call Flow Proficiency - Expertise in diagnosing and resolving SIP-related issues across complex voice networks
• Active TS/SCI Clearance

Compensation for the Enterprise Voice Engineer include:

• Salary: $62,000-65,000 **depending on experience**
• Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law

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