Help Desk Supervisor/Sr. User Trainer

Job Title: Help Desk Supervisor/Sr. User Trainer

Location: Washington, DC

Company: Zachary Piper Solutions

Clearance Required: Ability to obtain a Public Trust

Full Job Description:

Zachary Piper Solutions is looking for a Help Desk Supervisor/Sr. User Trainer to join a growing team in support of a government agency. This position will be fully onsite in Washington, DC.

Responsibilities/Overview:

• Provide on-site technical resource/support who should be comfortable with making visually appealing and data-accurate updates to a public facing website. 

• Quick learner who is willing to learn new data management systems in order to provide high-level support, as well as day-to-day management. 

• Create, modify, and run daily, weekly, monthly, and quarterly reports, as requested. 

• Provide technical support to new and current users of the internal database system. 

• Assist in testing database functionality following upgrades or fixes. 

• Make updates to website based on specific data points at regular intervals. 

• Provide technical support to office staff as necessary, to include interaction with Department technical staff, ordinary maintenance of office technical equipment, and routine troubleshooting. 

• Candidate should be mindful of principles of cybersecurity, data protection, and privacy in all work assignments. 

Required Qualifications:

• Strong skills in commonly used software, such as Microsoft Office Suite with emphasis on Excel, Word and PowerPoint. 

• Familiarity using Drupal, TEAMS or TEAMS Apps. 

• Experience with SharePoint (Administrative Role) 

• Bachelor's degree (or equivalent) and 2+ years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is preferred. 

• At least one year teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications preferred. 

• Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. 

• Should be an expert user of the Government's word processing, spreadsheet, and email systems. 

• Must be a U.S. Citizen and able to obtain a Public Trust clearance. 

Desired:

• Experience working in a government and/or Litigation Support environment in conjunction with basic qualifications, preferred. 

• Undergraduate degree valued. 

• Prior supervisory experience strongly preferred. 

• Experience with DOJ office automation environments extremely helpful. 

• Knowledge of Government’s IT environment, including office automation networks, PC and server-based applications preferred. 

• Experience using payroll systems, and financial management systems a plus. 

• At least one year of experience in automated litigation support preferred. 

• Current or active clearance.

Compensation and Benefits:

·        $75,000 - $80,000+ Dependent on experience

·        Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays.

This job opens for applications on 10/10/25. Applications for this job will be accepted for at least 30 days from the posting date.