NOC Tier 1 Support Specialist (TSSCI)

Zachary Piper Solutions is seeking a NOC Tier 1 Support Specialist to join a security and electronic systems business unit located in Springfield, VA through 100% full onsite presence. The NOC Tier 1 Support Specialist will monitor applications & network systems for performance issues, perform initial troubleshooting, and escalate incidents to higher support tiers.

Responsibilities of the NOC Tier 1 Support Specialist include:

• Monitor applications & network systems for performance issues & potential failures in real time
• Analyze alerts & verify incidents, escalating them to Tier 2 or higher when necessary
• Perform initial troubleshooting & document findings using a ticketing system
• Maintain operational coverage, ensuring consistent monitoring & support
• Generate reports related to system performance & incident tracking
• Communicate effectively with team members & stakeholders to ensure timely resolution of issues

Qualifications of the NOC Tier 1 Support Specialist include:

• 1+ year of experience in Tier 1 support
• Bachelor's Degree
• Experience using ticketing systems for documenting & tracking technical issues
• Active Top Secret clearance with SCI access
• Ability to perform extended computer-based work, including sitting, typing, & screen exposure
• Strong analytical & problem-solving skills, with the ability to apply general rules to specific technical problems

Compensation for the NOC Tier 1 Support Specialist includes:

• Salary Range: $100,000-$105,000 **depending on experience**
• Benefits: Medical, Dental, Vision, 401k Plan, Holidays, PTO, Education Incentives, sick leave as required by law

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