Cloud Support Administrator (TS/SCI)

Zachary Piper Solutions is seeking a Cloud Support Administrator (Digital Escort) to support a critical intelligence cloud security program in the following locations; Reston, VA; Redmond, WA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program.

Clearance: Top secret/SCI required w/ Full Scope Poly (preferred)

Location: Reston, VA, Redmond, WA

Schedule: Shift work – 24x7 operational environment (night shift)

This job opens for applications 8/29/2025. Applications for this job will be accepted for at least 30 days from the posting date

Responsibilities of the Cloud Support Administrator:

·       Complete incoming tickets through Remedy, ServiceNow or other ticketing system

·       Troubleshoot and resolve system issues utilizing customer tools

·       Document all findings from tickets and incidents

•        Automate and troubleshoot tasks using various scripting languages and services

·       Provide end-user support to customers at the Tier I-III level in cloud based environments

Qualifications of the Cloud Support Administrator:

•        Must hold an active TS/SCI clearance

•        Must be willing to work one shift, no dual employment

•        Certifications: IAT II, AZ900 (preferred)

•        Willingness to shift work, as 24/7 support is essential

•        Excellent customer service skills and focus.

•        Education: Bachelor’s Degree and 1+ years of related professional experience

•        Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg

•        Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)

Compensation of the Cloud Support Administrator:

·      Compensation: $70,000 - $135,000+ **based on years of experience**

·      Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law

·      Opportunity to get your foot in the door with cloud 

·      Long-term stable program

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