UC Administrator

Zachary Piper Solutions is seeking a Unified Communications Administrator to join a stable and growing company located in Honolulu, HI.

Responsibilities of the UC Admin:

•  Perform System upgrades and IAVA patches to Cisco Unified Call Manager.
• Perform inventory asset management and accountability functions.
• Perform IOS Upgrades.
• Draft Standard Operating Procedures (SOP) for UC operations.
• Complete initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
• Use administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.
• Completes problem resolutions associated with incident ticket(s)

Qualifications of the UC Admin:

• 3+ years of relevant administrative experience.
• Demonstrates innovative engineering acumen for improvements to site, location, or enterprise performance.
• Ability to function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations.
• Active TS/SCI security clearance with willingness and ability to obtain a Counterintelligence polygraph.
• IAT II Certification.

Compensation of the UC Admin:

• Salary range: $160,000-$199,000
• Comprehensive benefits package: Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, Sick Leave as required by law, paid holidays

This job opens for applications on 7/18/25. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords:

UC Admin, administrator, communications admin, unified communications, VoIP, SIP, PBX, Cisco Unified Communications Manager, CUCM, Microsoft Teams, Zoom, Webex, Skype for Business, telephony, video conferencing, call routing, call quality, QoS, network troubleshooting, IP telephony, voice gateways, session border controllers, SBC, voicemail systems, presence management, Active Directory, Exchange integration, DNS, DHCP, TCP/IP, firewalls, network protocols, collaboration tools, endpoint provisioning, user support, ticketing systems, incident management, change management, ITIL, monitoring tools, call analytics, Jabber, softphones, mobile device integration, cloud communications, hybrid environments, Office 365, Azure AD, PowerShell, automation, system upgrades, patch management, security compliance, encryption, MFA, disaster recovery, backup systems, SLA management, vendor coordination, technical documentation, training and onboarding, performance tuning, capacity planning, network infrastructure, LAN, WAN, VLAN, Wi-Fi, remote access, VPN, troubleshooting, escalation support, service desk, UCaaS, SIP trunking, call center support, IVR systems, contact center solutions, licensing management

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