Unified Communications Administrator

Zachary Piper Solutions is currently seeking a Unified Communications (UC) Administrator to support the Defense Intelligence Agency, on-site in multiple locations. The UC Administrator will be responsible for maintaining and enhancing secure voice and video communications infrastructure, supporting mission-critical operations, and leading technical refresh efforts across multiple classified environments.  

Clearance Level: Active TS with SCI eligibility

Available Locations:

• Washington, DC
• Norfolk, VA
• Charlottesville, VA
• Tampa, FL
• Miami, FL
• Memphis, TN
• Honolulu, HI

Responsibilities for the UC Administrator include:

• Perform system upgrades and IAVA patches on Cisco Unified Call Manager (CUCM)
• Conduct IOS upgrades and maintain UC infrastructure
• Lead UC implementation, installation, and technical refresh projects
• Troubleshoot system failures, accessibility issues, and degraded performance
• Monitor system performance and track usage metrics
• Draft and maintain Standard Operating Procedures (SOPs) for UC operations
• Manage UC-related tickets, including categorization, resolution, and escalation
• Perform root cause analysis and coordinate with engineering for design issues
• Support knowledge management by updating articles and documenting solutions
• Maintain asset inventory and accountability
• May configure and manage UC monitoring systems

Qualifications for the UC Administrator include:

• AT Level II certification (e.g., Security+ CE, CCNA Security)
• Experience requirements (one of the following):
  • High School/GED + 9 years
  • Associate’s degree + 7 years
  • Bachelor’s degree + 5 years
  • Master’s degree + 3 years
• Demonstrated experience with Cisco UC technologies, including CUCM and SBC
• Ability to work independently and lead site-level UC projects
• Strong troubleshooting, documentation, and communication skills
• Must be eligible to work in the United States and obtain and maintain an Active U.S Government Top Secret with SCI eligibility with willingness and ability to obtain a CI Poly.

Compensation for the UC Administrator include:

• Salary Range: $140,000 - $190,000 *depending on experience and location*
• Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, Sick Leave if required by law, and Holidays

This job is open for applications on 7/17/25. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: Unified Communications, Cisco CUCM, SBC, IAVA patching, IOS upgrades, TS/SCI, CI polygraph, DIA, UC monitoring, SOPs, ticket resolution, modernization, O&M, knowledge management, technical refresh, IAT II, federal contracts, network operations, UC implementation

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