Desktop Support Technician (Full Scope Polygraph)

Zachary Piper Solutions is seeking TS/SCI FSP cleared Desktop Support Technician to support a restricted cloud based program in Reston, VA. The Desktop Support Technician will be responsible for providing tier I and or II desktop support for the customer and end-users in a 24x7 operation environment.

Location: Reston, VA

Shifts: Day Shift, Swing Shift, Night Shift

Responsibilities:

• Provide technical support to the customer and end-users in regards to technical issues
• Provide troubleshooting, patching, configuration, remediation support to computer hardware, and software applications
• Handle ticketing system to track issues and document completion of tasks

Qualifications:

• Active Top Secret - SCI clearance with Full Scope Polygraph
• Interest and willingness to learn technical support duties
• Experience working in Linux and or Windows environments

Desired Skills:

• Experience with help desk or desktop support related duties such as troubleshoot support for hardware
• Desire to have exposure to the MS Azure Cloud

Compensation:

• Salary Range: $80,000 - $130,000
• Benefits: Comprehensive package including medical, dental, vision, 401(k), paid time off, federal holidays, and sick leave

Application Period: Opens on 07/14/2025 and will be accepted for at least 30 days from the posting date

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