Secret Cleared Enterprise Help Desk Specialist
Annapolis Junction, MD
Job Id:
143911
Job Category:
Other
Job Location:
Annapolis Junction, MD
Security Clearance:
Secret
Business Unit:
Zachary Piper
Division:
Zachary Piper Solutions
Position Owner:
Anthony Carino
- Zachary Piper Solutions is seeking a Secret Cleared Enterprise Help Desk Specialist to support a flourishing federal IT provider based out of Annapolis Junction, MD. The Secret Cleared Enterprise Help Desk Specialist is responsible for supporting a federal mission ciritical system technical upkeep and maintenance.
- Responsibilities of the Secret Cleared Enterprise Help Desk Specialist Includes:
- Provide first point of contact for customers seeking technical assistance with tickets, phone call, emails or in-person help.
- Assist in account creation, account lockouts, and password changes.
- Log and route service requests and incidents in an ticketing system
- Qualifications for the Secret Cleared Enterprise Help Desk Specialist Includes:
- 0-3 years of help desk/IT experience
- Experience working with Remedy, ServiceNow or similar ticketing systems
- Bachelor's degree is preferred
- Active Secret clearance is required
- Compensation for the Secret Cleared Enterprise Help Desk Specialist Includes:
- Hourly Range: $20 - $23 *depending on experience and education*
- Benefits: Full benefits: PTO, Paid Holidays, Healthcare, Dental, Vision, 401k
- This job opens for applications on 06/13/2025. Applications for this job will be accepted for at least 30 days from the posting date
- #LI-AC2 #LI-onsite
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