Help Desk Analyst

*Active Secret clearance needed for consideration*

Zachary Piper Solutions seeks a Help Desk Analyst to provide customer support and technical assistance to users supporting a large scale, DoD program in Arlington, VA. This is a long term project supporting Mission Critical work! This opportunity is fully on-site and requires a Secret Clearance as well as a Security+ certification for consideration.

Responsibilities:

• Maintain Government mobile phone administration
• Perform system imaging and deployment of operating systems and software packages 
• Manage and maintain user accounts, permissions, and access rights in Active Directory, ensuring compliance with organizational policies and security protocols.
• Perform system imaging and deployment of operating systems and software applications to ensure consistent and efficient setup of new and existing workstations.
• Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).
• Perform in-person customer service and phone support service to 4,000 end-user community .
• Perform trouble ticket action to include updates with quality notes, customer communication, and resolution within established service level agreements.
• Provide VIP support and communication regarding status of incident troubleshooting and resolution.

Qualifications:

• A minimum of three (3) years of professional experience in alike setting.
• Security+ certification
• Active Secret Clearance

Compensation:

• $65,000 - $72,000
• Health, Dental, Vision, 401K, PTO, Paid Holidays, sick leave if required by law

This job posting opens on 6/4/2025 and will remain open for at least 30 days from the posting date

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Keywords: windows, Security+, secret clearance, active secret clearance, active directory, security clearance, CompTIA, help desk, service desk, troubleshooting, monitoring, end user support, imaging, deploying, downloading, reimaging, re-imaging