Help Desk Specialist

Zachary Piper Solutions is seeking a qualified Help Desk Specialist to support a federal program in the Annapolis, MD area. The Help Desk Specialist will provide technical support to and assistance to end users.

Responsibilities of the Help Desk Specialist:

• Troubleshoot IT issues, maintain system functionality, and provide excellent customer service
• Respond to help desk inquiries via phone, email and ticketing systems
• Diagnose and resolve any hardware, software and network issues
• Assist users with account creations, lockouts, password resets, and system access
• Install, configure and maintain computer systems and applications
• Document technical problems and resolutions in logs
• Ensure timely resolution of IT issues to minimize downtime
• Escalate any inquiries as needed

Qualifications of the Help Desk Specialist:

• 1+ years of help desk, service desk, call center, or network admin experience
• Experience with creating accounts, account lockouts, password resets and documenting in incident management system
• Must be willing to work in a rotational on-call schedule
• Must hold ACTIVE Secret clearance

Compensation for the Help Desk Specialist:

• Salary: $35,000 - $45,000 *based on relevant experience
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO (Paid Time Off), Paid Holidays, Sick Leave as required by law

This job opens for applications on 4/28/2025. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords:

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