Service Desk Analyst (Secret Clearance Required)

Arlington, VA

Zachary Piper Logo

Job Id:
137952

Job Category:
Information Technology

Job Location:
Arlington, VA

Security Clearance:
Secret

Business Unit:
Zachary Piper

Division:
Zachary Piper Solutions

Position Owner:
Chris Wiseman

Zachary Piper Solutions is currently looking for a Service Desk Analyst to support a military program in Arlington, VA. This position requires an ACTIVE SECRET clearance (or higher).


**This is a shift role: 7:00am-4:00pm Monday-Friday, on site in Arlington, VA


Responsibilities of the Service Desk Analyst:

·       Diagnose and resolve client issues using ITIL best practices

·       Track all assigned work and trouble tickets using Remedy ITSM

·       Perform tier 1/2 support, including Active Directory, group policy, etc.

·       Provide process improvement analysis and recommendations

 

Qualifications of the Service Desk Analyst:

·       Active Secret clearance

·       2+ years of experience in a help desk/service desk capacity

·       Security+ or related certification required


 

Compensation of the Service Desk Specialist:

·       $65,000 - $70,000 (based on experience)

·       Comprehensive benefits - medical/dental/vision insurances, paid holidays, PTO, 401k, sick leave as required by law

 

#LI-CW2

#LI-ONSITE

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