Service Desk Analyst (Secret Clearance Required)
Arlington, VA
Job Id:
137952
Job Category:
Information Technology
Job Location:
Arlington, VA
Security Clearance:
Secret
Business Unit:
Zachary Piper
Division:
Zachary Piper Solutions
Position Owner:
Chris Wiseman
Zachary Piper Solutions is currently looking for a Service Desk Analyst to support a military program in Arlington, VA. This position requires an ACTIVE SECRET clearance (or higher).
**This is a shift role: 7:00am-4:00pm Monday-Friday, on site in Arlington, VA
Responsibilities of the Service Desk Analyst:
· Diagnose and resolve client issues using ITIL best practices
· Track all assigned work and trouble tickets using Remedy ITSM
· Perform tier 1/2 support, including Active Directory, group policy, etc.
· Provide process improvement analysis and recommendations
Qualifications of the Service Desk Analyst:
· Active Secret clearance
· 2+ years of experience in a help desk/service desk capacity
· Security+ or related certification required
Compensation of the Service Desk Specialist:
· $65,000 - $70,000 (based on experience)
· Comprehensive benefits - medical/dental/vision insurances, paid holidays, PTO, 401k, sick leave as required by law
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