CRM Developer- TOP SECRET CLEARANCE REQUIRED- Washington, DC

Zachary Piper Solutions is seeking an experienced CRM Developer to support and enhance ServiceNow and Salesforce platforms for the DOJ NSD (National Security Division) located 100% onsite in Washington, DC. The CRM Developer will be developing, modifying, and maintaining these platforms to meet NSD’s needs, leveraging ITSM, ITBM, SPM, and native Salesforce tools.

Responsibilities:

• Design, develop, and enhance the ServiceNow platform, focusing on ITSM, ITBM, and SPM modules to improve NSD business processes.
• Develop and maintain Salesforce as a case/matter management platform, using native Salesforce applications, custom workflows, and APIs.
• Work with tools like Litify/LegalStratus, Salesforce CRM Analytics, Flosum (DevOps), and integrate with data repositories such as Max.gov. 

Requirements:

• 10+ years of CRM development experience
• Expertise in configuring, supporting, and maintaining ServiceNow and Salesforce platforms
• Bachelor’s degree required; advanced degree preferred
• Active Top Secret security clearance required

Compensation:

Salary: $175,000/year

Clearance: Top Secret Required, will be upgraded to TS/SCI

Location: Washington, DC- 100% Onsite (175 N Street, NE, Washington, DC 20002) core hours 10am-3pm EST required

Benefits: Health, Dental, Vision, 401(k), etc

Key Words: ServiceNow, Salesforce, O&M, operations and maintenance, operations & maintenance, expands, expanded, expanding, expansion, case management system, case management, Visual Basic 6, Infrastructure Support, Software Development Services, IT services, Infrastructure & Operations, Software Development, Engineering, Service Desk, designs, designed, designing, designer, design, develop, developed, developing, development, developer. develops, modify, modifies, modified, modifying, modification, extends, extending, extension, extender, extend, ServiceNow platform, optimizes, optimizing, optimization, optimized, optimize, ITSM, ITBM, SPM, national security division, provide, provided, providing, provider, Provides, development and maintenance, case/matter management platform, native Salesforce applications, custom developed workflows, Application Programming Interface, i. Litify, LegalStratus, Legal Matter Management Salesforce Native Application, iPublic Sector Foundations, Salesforce CRM Analytics Plus, Flosum, Dev Ops, data repositories, data repository, Max.gov, CRM systems development, configure, configures, configured, configuring, configuration, sopported, supports, supported, support, maintenance, maintain, maintained, maintaining, bachelor's Degree, Salesforce Developer, Salesforce Development, Servicnnow developer, servicenow development, DC, washington, washington Dc, application developer, engineer, engineering, engineered