TechOps Administrator (TS/SCI Full Scope Poly)

Zachary Piper Solutions is seeking a TechOps Administrator to support a critical Security Operations Center in Redmond, WA. The team is seeking a skilled system administrator to provide end-to-end operation support for Azure core and Office365 platform.

Clearance: TS/SCI Full Scope Polygraph

Location: Redmond, WA OR Atlanta, GA

Schedule: Evening shift (6PM-6AM) and swings available – 24x7 operational environment

Responsibilities of the TechOps Administrator: 

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Identify and drive recovery levers with feature teams.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Qualifications of the TechOps Administrator: 

•        Must hold an active TS/SCI with FS Poly.

•        Excellent customer service skills and focus.

•        Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.

•        Adaptable to a fast-paced environment with changing priorities.

•        Ability to execute work with precision in time-sensitive outage scenarios.

•        Effective communication skills in both written and oral English.

•        Ability to perform work under continuous deadline pressure.

•        Openness to shift work, as 24/7 support is essential

Compensation of the TechOps Administrator:

·      Compensation: $90,000 - $130,000 **based on years of experience**

·      Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday

·      Opportunity to get your foot in the door with cyber security

·      Long-term stable program

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