Cloud Support Technician

Cloud Support Technician

Join our team at Zachary Piper Solutions in Elkridge, MD, as a Cloud Support Technician focusing on operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs). This role ensures 24x7x365 service delivery across various responsibilities.

Work Schedule:

Fixed schedules available: Mon-Fri, Sun-Thu, Tues-Sat, or Wed-Sun with start times at 6AM (Days), 2PM (Mids), or 10PM (Nights), with one mandatory weekend shift per month.

Responsibilities:

·       Monitor deployment flow and promptly escalate issues to deploying teams.

·       Collaborate with feature teams to resolve volume drivers.

·       Execute documented deployment scripts and procedures.

·       Coordinate restoration actions with internal and external teams.

·       Support outage recovery efforts within defined SLAs.

·       Log all actions in designated systems for audits and root cause analysis.

·       Drive recovery efforts with feature teams.

·       Troubleshoot and resolve customer or service outages.

·       Update operational procedures and training documentation as necessary.

·       Manage secure work area operations, including hardware deployments and physical escort duties.

·       Assist with equipment troubleshooting and user account requests.

Required Skills:

·       Active TS/SCI with Fullscope Polygraph clearance.

·       Bachelor’s Degree in IT or equivalent practical experience.

·       1+ year of experience in Information Technology

Compensation:

·       Up to $125,000 depending on experience

·       Medical, Dental, Vision, 401k, paid time off, and holidays