Help Desk Technician- SECRECT CLEARANCE & DHS suitability- Arlington, VA

Zachary Piper Solutions is seeking a Help Desk Technician to support a long-term government program supporting CISA/ DHS. The Help Desk Technician will be providing onsite incident response to civilian Government agencies and critical asset owners experiencing cyber-attacks. The role involves immediate investigation, mitigation plan development, and restoration of services.

Responsibilities:

- Serve as the first-level Help Desk for the TEN Lab’s systems and accounts.

- Assist with new user setup of equipment, accounts, and tools.

- Respond to user requests via email, walk-ins, phone calls, or other communication means promptly.

- Create and maintain accurate tickets for Help Desk activities.

- Employ good problem-solving skills.

- Collaborate with Asset Management to support accurate records and maintain a good accounting of assets.

- Support the implementation of new technologies and equipment in the lab environment.

- Assist lab staff with provisioning and issuing equipment to end users, maintaining the inventory database.

- Support systems administration tasks such as patching, updating, and maintaining network infrastructure.

- Provide insight and updates to lab standard operating procedures (SOPs) and work instructions.

- Support TEN accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook users.

Required Skills:

- Must have an active DoD Secret clearance (TS/SCI clearance preferred).

- Must be able to obtain DHS Suitability (2-3 month process unless already active DSH suitability already possessed)

- 1+ years of directly relevant experience.

- Experience with multiple operating systems, including Windows, Linux/Unix, and MacOS.

- Proficiency in:

 - Asset management practices and principles.

 - Help Desk ticket processing and procedures.

 - Customer support.

 - Keeping detailed notes.

- Ability to work collaboratively across physical locations.

Desired Skills:

- Experience with writing technical procedures and standard operating procedures.

- Virtualization automation and optimization.

- Experience with Virtual Private Networks (VPN).

- Experience with virtual desktops (Citrix, VMware).

Required Education:

- BS in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or a related degree; or a HS Diploma with 3+ years of directly relevant experience.

Desired Certifications:

- Security+

Compensation:

 -Max Salary: $74,630/year

-Location: Arlington, VA (Fully Onsite)

-Term: long term contract

-Benefits: 11 holidays/ 10 PTO, MEDICAL, VISION, DENTAL, 401K

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