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ServiceNow Program Lead

Job Attributes

Job Id:

21301

Job Category:

IT Infrastructure

Job Location:

Reston, VA  20190

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

The ideal candidate will be an experienced consulting professional in the Service Management area that has provided thought leadership and is a trusted advisor to their clients and the implementation of business processes. The candidate will direct, plan, organize, control and manage the projects/programs to ensure that all contractual obligations are fulfilled in an efficient and timely manner. This person will be accountable for a complex programs involving multiple tasks, multiple performing organizations, and complex responsibilities.  The ideal candidate will have experience with ITSM, ITOM, Customer Service Management, and SecOps.

 

Roles and Responsibilities:

  • Translates customer goals and objectives to technical vision and strategy.
  • Works within and across practices and organizations to conceptualize, design, implement, and support integrated solutions for client engagements.
  • Lead architect functional role with in-depth portfolio related technology specialization to build quality ServiceNow infrastructure solutions that meet the requirements
  • Leads technical presentations to clients including features, implementation approach, technical requirements, impacts, and benefits.
  • Assumes a leadership position in supporting the Titan Technologies ServiceNow team.
  • Provides technical oversight for technical estimates created with standards tools, portfolio Work Breakdown Structures, statements of work and industry standard estimating techniques.
  • Directs the activities of junior architects and developers assigned to solution design and implementation.
  • May refine and optimize-infrastructure architectural models and creates architectural prototypes as required.
  • Reviews the architectural artifacts and/or technology plans produced by junior architects and developers

 

Work Experience Requirements:

  • 4+ years in ServiceNow design, implementation, and maintenance
  • 4+ years hands-on experience in developing ITSM solutions in ServiceNow.
  • 4+ years of solution development experience in standing up organizational level ServiceNow implementation, including process development, technical solution development, and phased implementation.
  • Certifed Implementation Specialist in ITSM, ITOM, CSM, or SecOps.
  • Experience in performing organization-level assessment of ITSM capabilities, to include process maturity, staff capability, and organizational readiness
  • Experience in data and service integration, portal and dashboard development, service automation and orchestration, analytics.
  • Expert Knowledge of implementation of process set to fully utilize ServiceNow ITSM, ITOM, CSM, and SecOps tools suite
  • Experience in using ServiceNow analytics and reporting to assess service desk efficiency
  • Experience in Service Level Agreements (SLAs) reporting, Service Catalog development, and Service Catalog driven automation.
  • Experience identifying potential design, performance, security, and support problems, including ability to identify technical risks/challenges and develop relevant mitigation strategies.
  • Experience or knowledge on Cloud and DevOps technologies (such as AWS, Azure, OpenStack, VMWare, Ansible, etc.) preferred.
  • Experience in leading team through ServiceNow capability standup and refinement.
  • Project planning and project management
  • Ability to interface with team members at all levels, including business operations, finance, technology, and management.
  • Experience working with Government customers
  • Excellent written and verbal communication skills
  • Experience with Security Information and Event Management solution, such as Splunk preferred
  • Ability to pass employment background check and drug-screening
  • Ability to pass Tier 2 Background Check

 

Desired Experience/Qualifications:

  • Secret Security clearance
  • Certified ITIL Expert
  • Project Management Professional (PMP) Certfication
  • Familiarity with Agile software development methodologies

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New Search

Job Id:

21301

Job Category:

IT Infrastructure

Job Location:

Reston, VA  20190

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions