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Service Level Manager

Job Attributes

Job Id:

28134

Job Category:

IT Infrastructure

Job Location:

Arlington, VA  22203

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is actively seeking a Service Level Manager in Arlington, VA. This position requires an ACTIVE SECRET CLEARANCE and the ability to upgrade to a TS/SCI.

 

Service Level Manager Responsibilities:

  • Negotiate and manage Service Level Agreements (SLAs) and Facilitate SLA Working Groups
  • Ensuring that all SLAs, Operational Level Agreements and Underpinning Contracts are appropriate for the agreed service level targets
  • Evaluates processes and procedures to identify desired outcomes and process performance drivers
  • Assist Service and Process Owners with the development of training articles for new services and processes
  • Maintain Standard Operating Procedures (SOP)

 

Service Level Manager Requirements:

  • 5+ years of experience years of relevant experience in SLA analysis and reporting
  • Experience with business process management, operations optimization, project management
  • Familiarity with International Organization for Standard (ISO) 20k
  • Security + Certification
  • Active DoD Secret Clearance and ability to pass SSBI

 

Service Level Manager Compensation:

  • $90,000 - $100,000 with benefits (medical/dental/vision, 401k, PTO)

 

Please send qualified resumes to Chris Wiseman at cwiseman@zacharypiper.com.

 

Keywords: Manager, SLA, Service Level Agreement, ISO, SOP, process improvement, Remedy, ITSM, ITIL, process, performance, improvement

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Job Id:

28134

Job Category:

IT Infrastructure

Job Location:

Arlington, VA  22203

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions