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Service Desk Technician (Mobile Devices)

Job Attributes

Job Id:

32267

Job Category:

IT Infrastructure

Job Location:

Arlington, VA  22207

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

Division:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is supporting a Department of Defense (DoD) agency on a 5-year contract. The Mobile Device Technician is responsible for effective provisioning, installation/configuration, operation, and maintenance of Portable Electronic Devices (PED) such as iPhones and WiFi hotspots. This individual will ensure that PED assets and related procedures adhere to organizational values and enable our customers mission.

Responsibilities:

  • Support enterprise mobile device management services, including configuring, deploying, monitoring, activating, and troubleshooting a variety of portable handheld devices.
  • Perform inventory control and asset management of PED assets.
  • Prepare and document standard operating procedures, knowledgebase, and protocols for mobile device management.
  • Provide reports and analytics of mobility usage and compliance.
  • Work closely with other teams to resolve issues related to requesting, provisioning, and reclaiming PEDs.
  • Serve as point of contact for reporting and presenting activities and issues.
  • Responsible for timely resolution of assigned incidents and change requests using ITSM for creating and working incidents and change records.
  • Participate in cross-team training for organizational efficiency.


Basic Required Qualifications and Skills:

  • Education:
    • High School Diploma/GED required
  • Minimum of three years’ service desk or mobile technician experience working directly in a customer service capability
  • DoD 8570 IAT Level II Certification – CompTIA Security+ with CE.
  • ITIL v3 Foundation Certification.
  • Please note that pursuant to a government contract, this specific position requires U.S. Citizenship.
  • All applicants must have current DoD Secret clearance eligibility day one and prior to entry on duty.


Desired Qualifications and Skills:

It is desirable that the candidate has the following qualifications:


·       Demonstrated experience with BMC Remedy 7.6 or 9.1.

·       Proficiency in Microsoft Office products: Word, Excel, PowerPoint, SharePoint, Outlook, Visio.

·       Excellent interpersonal skills with the ability to work as part of a team.

·       Self-starting with strong attention to detail.

·       Demonstrate excellent oral, written, and analytical communication skills.

·       Strong analytical and problem-solving abilities.

·       A relevant educational degree in one of the follow fields: Computer Science, Information Systems, Information Technology, Cyber Security, Systems Engineering, Computation Science, Computer Engineering, Data Analytics, Information Technology, Information Security and Assurance, Systems Engineering, or Telecommunications.

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New Search

Job Id:

32267

Job Category:

IT Infrastructure

Job Location:

Arlington, VA  22207

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

Division:

Zachary Piper Solutions