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Service Desk Analyst

Job Attributes

Job Id:

34001

Job Category:

IT Infrastructure

Job Location:

Kansas City, MO  64030

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

Division:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is seeking a remote Service Desk Analyst to join a short term government contract. The Service Desk Analyst will be responsible for supporting external users and calls/tickets in the ticketing system. **Must have an Active DoD Secret or Top Secret Clearance**


Responsibilities of the Service Desk Analyst include:

  • Working with external customers and the service desk team supporting software applications
  • Answer 25-30+ calls/tickets per day
  • Ability to prioritize tasks and tickets that come in
  • Handle high call volume on a day to day basis


Qualifications for the Service Desk Analyst include:

  • 1-3+ years of end-user/service desk support
  • Knowledgeable with Remedy, ServiceNow or other similar ticketing systems
  • Must have excellent oral and written communication skills
  • Preferred Certifications: Security+ CE, CySA+, SSCP, CCNA Security, GICSP, GSEC
  • Must be within a 1-hour drive of any Marine Corps base
  • Must have an Active DoD Secret or Top Secret Clearance


Compensation for the Service Desk Analyst include:

  • Salary Range: $45,000-$55,000 
  • Full benefits: United Healthcare, MetLife Dental, VSP Vision, 401k with ADPTS


Keywords: security+, remedy, help desk, helpdesk, service desk, end user support, tracking, ticketing, service, team, remedy, service now, ticketing system, public trust, web application, software application, external users, users

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Job Id:

34001

Job Category:

IT Infrastructure

Job Location:

Kansas City, MO  64030

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

Division:

Zachary Piper Solutions