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Service Desk Analyst

Job Attributes

Job Id:

33043

Job Category:

Computers/Other

Job Location:

Bethesda, MD  20814

Security Clearance:

Public Trust or Uncleared

Business Unit:

Zachary Piper Solutions

Division:

Zachary Piper LLC

JOB DESCRIPTION

Zachary Piper Solutions is currently looking for a Service Desk Analyst in Bethesda, MD to join a growing IT solutions & consulting company supporting the National Institute of Health (NIH).

 

Responsibilities for the Service Desk Analyst:

  • Supporting a custom software application built for the federal grants system
  • Effectively communicate with professionals who are using the application externally
  • Effectively handle times of high call volume
  • Work closely with tier 2/3 as well as developers to help troubleshoot end user issues

 

Qualifications for Service Desk Analyst:

  • 1-3+ years of professional end user support or service desk support role
  • 1-3+ years of experience using a ticketing system and Help Desk Tools
  • Call Center experience preferred
  • Must be willing to work 11AM – 8PM shift
  • Must be able to obtain a Public Trust Clearance

 

Compensation for the Service Desk Analyst:

  • Salary Range: $45,000-$50,000 based on experience
  • Lots of room for growth/upward mobility advancement opportunity
  • Full Benefits: United Healthcare Medical, Delta Dental, VSP Vision, 401k Match through Voya, Paid National Holidays, PTO

 


 

Keywords:

Service desk analyst, functional service desk, help desk tools, help desk, ticketing, grant management, federal grant management, 3rd shift, software support, oracle, PL/SQL, PL SQL, web applications, Bethesda, MD, PTO, 401k, benefits, telework, call center, cleared jobs, health, customer service, end user, help desk, helpdesk, service desk, security, help desk specialist, NIH, public safety, public health

 

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Job Id:

33043

Job Category:

Computers/Other

Job Location:

Bethesda, MD  20814

Security Clearance:

Public Trust or Uncleared

Business Unit:

Zachary Piper Solutions

Division:

Zachary Piper LLC