Careers

Search Jobs Connect With Us

Service Desk Analyst

Job Attributes

Job Id:

26693

Job Category:

Software Applications & ERP

Job Location:

Bethesda, MD  20817

Security Clearance:

No Clearance

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is currently seeking for a Service Desk Analyst in Bethesda, MD to work for an IT Services team supporting a Government Agency.

 

Responsibilities for the Service Desk Analyst include:

  • Working within a Service Desk team supporting external end users
  • Fielding a high volume of calls, averaging 25-30 tickets/calls per day
  • Handling priority tickets quickly and efficiently
  • Working closely with Tier 2 and 3 Analysts to resolve end user issues

Qualifications for the Service Desk Analyst include:

  • 3+ Years’ Service Desk or End User Support
  • Experience using a ticketing system
  • Excellent Written and Verbal Communication skills
  • College Degree preferred

 

Compensation for the Service Desk Analyst includes:

  • Salary Range: $40,000 - $50,000 based on experience
  • Full Benefits: United Healthcare, Guardian Dental, VSP Vision, 401k with Voya through ADP

 

Please send resumes to Brendan Murphy at Bmurphy@zacharypiper.com

 

Keywords:

Service Desk, Service Desk Analyst, Customer Service, HelpDesk, Help Desk, Call Center Support Represent, Call Center, Customer Support, Ticketing System, End user support, End-User, Communication

Apply Now

CONTACT INFORMATION (Required)
RESUME (Required)
No file selected
x
Formats accepted: .doc / .docx / .pdf / .txt
Don't have a resume? Click here to fill out a short form.

Copy/paste your resume inside the text editor below:

ADDITIONAL INFORMATION (Required)
WORK HISTORY (Required)
Add another experience (optional)
EDUCATION (Required)
Add another degree (optional)
SKILLS (Required)
Add another skill (optional)

The following error(s) occurred:

Please wait while your job application is being processed. This may take a few moments.
New Search

Job Id:

26693

Job Category:

Software Applications & ERP

Job Location:

Bethesda, MD  20817

Security Clearance:

No Clearance

Business Unit:

Zachary Piper Solutions