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Service Desk Analyst

Job Attributes

Job Id:

25901

Job Category:

IT Infrastructure

Job Location:

Arlington, VA  22203

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is currently looking for a Service Desk Analyst to support a Federal program in Arlington, VA.  This position requires an ACTIVE SECRET clearance.

 

Responsibilities of the Service Desk Analyst:

  • Diagnose and resolve client issues using ITIL best practices
  • Track all assigned work and trouble tickets using Remedy ITSM
  • Perform tier 2/3 support
  • Provide process improvement analysis and recommendations

 

Qualifications of the Service Desk Analyst:

  • Active Secret clearance
  • 4+ years of experience in a help desk/service desk capacity
  • Security+ or related certification required

 

Compensation of the Service Desk Specialist:

  • $65,000 - $70,000 based on experience
  • Full benefits

 

Please send qualified resumes to Chris Wiseman at cwiseman@zacharypiper.com.

 

Keywords: Help Desk, Service Desk, Remedy, IT support, tech support, deskside, Troubleshooting, process improvement

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Job Id:

25901

Job Category:

IT Infrastructure

Job Location:

Arlington, VA  22203

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions