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Service Desk Analyst

Job Attributes

Job Id:

23776

Job Category:

IT Infrastructure

Job Location:

Bethesda, MD  28014

Security Clearance:

Confidential / Public Trust

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is seeking a Service Desk Analyst to join a brand-new long-term government contract located in Bethesda, MD. The Service Desk Analyst will be responsible for supporting external users and calls/tickets in the ticketing system.

Responsibilities of the Service Desk Analyst include:

  • Working with external customers and the service desk team supporting software applications
  • Answer 25-30+ calls/tickets per day
  • Ability to prioritize tasks and tickets that come in
  • Handle high call volume on a day to day basis

Qualifications for the Service Desk Analyst include:                                                                                                    

  • 3+ years of end user/service desk support
  • Experience supporting web applications
  • Knowledgeable with Remedy, ServiceNow or other similar ticketing systems
  • Must have excellent oral and written communication skills
  • Must be able to obtain a US Public Trust Clearance

Compensation for the Service Desk Analyst include:

  • Salary Range: $40,000-$50,000
  • Full benefits: Cigna Healthcare, MetLife Dental, VSP Vision, 401k with Voya

Please send ONLY qualified candidates to Maddie Carinci at mcarinci@zacharypiper.com

Keywords: security+, remedy, help desk, helpdesk, service desk, end user support, tracking, ticketing, service, team, remedy, service now, ticketing system, public trust, web application, software application, external users, users

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Job Id:

23776

Job Category:

IT Infrastructure

Job Location:

Bethesda, MD  28014

Security Clearance:

Confidential / Public Trust

Business Unit:

Zachary Piper Solutions