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Service Desk Analyst

Job Attributes

Job Id:

23679

Job Category:

IT Infrastructure

Job Location:

Bethesda, MD  20817

Security Clearance:

Confidential / Public Trust

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Zachary Piper Solutions is currently looking for a Service Desk Analyst in Bethesda, MD to join a growing IT solutions & consulting company supporting a government contract.

 

Responsibilities for the Service Desk Analyst:

  • Supporting a custom software application built for the federal grants system
  • Effectively communicate with professionals who are using the application externally
  • Effectively handle times of high call volume
  • Work closely with tier 2/3 as well as developers to help troubleshoot end user issues

 

Qualifications for Service Desk Analyst:

  • 2-3+ years of professional end user support or service desk support role
  • 2-3+ years of experience using a ticketing system and Help Desk Tools
  • Must be willing to work 11AM – 8PM shift
  • Must be able to obtain a Public Trust Clearance

 

Compensation for the Service Desk Analyst:

  • Salary Range: $35,000-$50,00 based on experience
  • Lots of room for growth/upward mobility advancement opportunity
  • Full Benefits: United Healthcare Medical, Delta Dental, VSP Vision, 401k Match through Voya, Paid National Holidays, PTO

 

Please send resumes to Alec Turner (Divisional Recruiter) at aturner@zacharypiper.com

 

Keywords:

Service desk analyst, functional service desk, help desk tools, help desk,  ticketing, grant management, federal grant management, 3rd shift, software support, oracle, PL/SQL, PL SQL, web applications,  Bethesda, MD, PTO, 401k, benefits, telework

 

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Job Id:

23679

Job Category:

IT Infrastructure

Job Location:

Bethesda, MD  20817

Security Clearance:

Confidential / Public Trust

Business Unit:

Zachary Piper Solutions