Careers

Search Jobs Connect With Us

Service Desk Analyst

Job Attributes

Job Id:

21774

Job Category:

Software Applications & ERP

Job Location:

New Orleans, LA  70114

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions

JOB DESCRIPTION

Piper Companies is looking for an Service Desk Analyst for a large federal client in New Orleans, LA.

Responsibilities for the Service Desk Analyst:

  • Provide enterprise level support for end users worldwide
  • Monitor and response to all service requests and incident reports in accordance with ITSM processes

Qualifications for the Service Desk Analyst:

  • 2+ years with Level I/Level II support in enterprise level environments
  • Strong knowledge of Microsoft Office and Windows environments
  • Knowledge of basic networking: WAN, LAN, WiFi, VPN
  • Certifications: Sec+ (or able to obtain with 30 days)
  • Must possess Active Secret Clearance (can consider interim for specific cases)
  • Citizenship status: US Citizens/Green Card Holders (sponsorship not available)

Compensation/Benefits for the Service Desk Analyst:

  • $24/hr - $29/hr (12+ month contract)
  • Comprehensive benefit package; Medical, Dental, Vision, 401k

Please send resume to Dan Compas: dcompas@pipercompanies.com

Keywords:
service desk, enterprise service desk, service desk analyst, service desk lead, application support, application support analyst, desktop support, customer support, customer service, tier I, tier II, troubleshoot, tickets, remedy, mcen, printers, mobile device management, vtc, uitsm, scd, incident management, desktop, laptop, help Desk, desktop Support, IT Support, Service Desk, Re-image, break/fix, troubleshoot, printers, cell phone, mobile devices, iPhone, VTC, Video Teleconference, MFD, MFP, Multifunctional Device, Multifunctional Peripheral, software, Microsoft Office, Outlook, Windows 7,  Windows 10, motherboard, tech support, Remedy, ServiceNow, Ticketing, Tier 2, Security+ CE, Network+ CE, A+ CE, SSCP, CCNA, Navy Yard, Patuxent River, Pax Riverwan, vpn, a/v, apple, ios, android, printer, Microsoft office, outlook, office 365, benefits

Apply Now

CONTACT INFORMATION (Required)
RESUME (Required)
No file selected
x
Formats accepted: .doc / .docx / .pdf / .txt
Don't have a resume? Click here to fill out a short form.

Copy/paste your resume inside the text editor below:

ADDITIONAL INFORMATION (Required)
WORK HISTORY (Required)
Add another experience (optional)
EDUCATION (Required)
Add another degree (optional)
SKILLS (Required)
Add another skill (optional)

The following error(s) occurred:

Please wait while your job application is being processed. This may take a few moments.
New Search

Job Id:

21774

Job Category:

Software Applications & ERP

Job Location:

New Orleans, LA  70114

Security Clearance:

Secret

Business Unit:

Zachary Piper Solutions